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Terms and Conditions

TERMS AND CONDITIONS

Helping Hand Online Store Terms & Conditions:

  1. Once your payment has been processed, your order cannot be cancelled.
  2. Upon successful placement of an order, you will receive a confirmation email. Please check your spam/junk mail folders first and contact us if you have not received the email.
  3. If you opt for delivery after processing your order and confirming your payment, we will ship the goods within 5 working days via S.F. Express. All local deliveries usually take 2-3 working days. The delivery time may take longer on several occasions (e.g. during public holidays or delivery to remote areas). Please get in touch with us if you have not received your ordered goods in 7 working days.
  4. Images of products on this site are for reference only. The customer shall not be entitled to return an effect because it does not correspond precisely to its online image.
  5. Return Policy/ conditions– products can be returned within 7 days of receipt should they be defective, damaged during delivery, or not by the order.   No exchange can be arranged otherwise and after that. If the product has been modified or damaged, no return arrangements will exist. Returned products must be in the original packaging along with the invoice or order confirmation email. 
  6. The descriptions of the services and products herein are based on information provided by each third-party supplier or manufacturer. For all products and services, the third-party suppliers' or manufacturers' terms and conditions will apply, and Helping Hand (including its parent, affiliates or subsidiaries) will not be liable directly or indirectly for any damage or loss caused by or in connection with the use of such products or services or from the third party suppliers' or manufacturer's failure in any form to provide services and products specified. Helping Hand (including its parent, affiliates, or subsidiaries) accepts no liability whatsoever about such services and products, including, without limitation, the quality of the products and services, the descriptions set out, or any views, opinions or advice offered.
  7. Helping Hand (including its parent, affiliates, or subsidiaries) shall assume no obligation or liability for any advice or information provided with products displayed on this site and shall not be responsible for any inaccuracy or misstatement of any such information.
  8. If the performance by Helping Hand of its obligation under this online store is prevented because of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, the act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the preceding or not) beyond the reasonable control of Helping Hand, Helping Hand shall be excused from such performance to the extent of such prevention.
  9. Helping Hand reserves the right to amend these Terms and Conditions in its sole discretion and without prior notice to customers. The customer is reminded to review the Terms and Conditions before submitting any order. Once an order is placed, the customer is deemed to have accepted the Terms and Conditions prevalent at the time.
  10. In the event of discrepancy or inconsistency between English and Chinese versions of these terms and conditions, the English version shall prevail.
  11. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, and the customer and Helping Hand agree to submit to the jurisdiction of Hong Kong courts.
  12. Personal Data collected will be used to keep you updated about the latest news of Helping Hand's programs and events. If you do not wish to receive the information, please contact us at frgr@helpinghand.org.hk.
  13. For more information, please get in touch with us by email at frgr@helpinghand.org.hk or by phone at +852 2522 4494.